Frequent Questions

Q1. What kind of services do you provide? +

At Crystal Clean Solutions we provide an extensive range of services as follows: Residential Window & Conservatory Cleaning, Residential Fascia & Soffit Cleaning, Driveway, Path & Patio Cleaning, Gutter Clearing & Cleaning, Solar Panel Cleaning, Roofing & Render Cleaning. Commercial Services include: Window Cleaning, Fascia, Soffit & Cladding Cleaning, Car Park, Path & Patio Cleaning., Gutter Clearing & Cleaning, Solar Panel Cleaning, Roofing & Render Cleaning, Sportsgrounds, Parks & Playgrounds, Hard Floor & Carpet Cleaning.

Q2. Are your operatives fully trained? +

Yes they are. At Crystal Clean Solutions it is compulsory that employees undergo specific and advanced training courses in order to meet our requirements. This enables us to carry out our services safely and to the highest standard, giving our customers the best possible results.

Q3. Is your company fully insured? +

Crystal Clean Solutions are fully insured for professional, public and employers liability.

Q4. Can you provide references from previous customers? +

We are always grateful to receive feedback from our customers, we have numerous credible references from our clients and more can be provided if necessary. Please view our testimonials page for our client reviews.

Q5. Will I have the same cleaning operatives each visit? +

At Crystal Clean Solutions we have a very respectable work force behind us, we aim to keep faces familiar where we can, however you may see different operatives when covering for holiday and sickness.

Q6. What if I am not satisfied with your clean? +

At Crystal Clean Solutions we endeavour to pride ourselves with a quality of work that we strive to keep no less than impeccable. However, in the unlikely event that you should feel unsatisfied you can contact one of our friendly office team members and we will aim to rectify any complaints as quickly as possible to ensure your satisfaction is guaranteed.

Q7. How much do you charge per hour? +

We have no set hourly rate as every job is different and pricing will vary dependent upon the works required, one of our representatives will assess your requirements and provide a free written quotation. If you are interested in booking a free quote please contact us via email or phone.

Q8. Will you provide the cleaning materials and equipment? +

At Crystal Clean Solutions we have access to an extensive inventory. Investing in the best and most up to date equipment within the industry along with the highest quality HSE approved and label compliant products available. We provide all equipment, materials and chemicals necessary for the works required therefore you don’t have to worry about any hidden charges.

Q9. Do you clean before or after working hours? +

This question is job specific, the majority of our window cleaning and our other cleaning services are carried out from 8am. Specific jobs may also be carried out early mornings or during the weekend, for example high traffic areas (for the safety to both the public and staff).

Q10. What sets Crystal Clean Solutions apart from the many other various cleaning companies out there? +

Because we care and we have the knowledge and experience!
We have a great team of highly motivated, dedicated and regularly trained staff, all of whom work to the highest level of standards in various types of specialist cleaning . We are always striving to achieve the best results with new technology utilising the most up to date equipment.

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    Our 5-Step Process

    Our water is purified at our storage premises using the following five-step process:

    1. Water Softener: Removes Calcium
    2. Carbon Filters: Removes Chlorine
    3. Micro Sediment Filter: Removes large waterborne particles
    4. Reverse Osmosis: Produces filtered water up to 98% purity
    5. De-ionisation tank: Final polish to achieve 100% purified water

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